Contact
Talk to the Suivi team
Questions about the product, a technical problem, billing, or your data — write to us and a human answers. We reply in Arabic, French, or English.
Email us
The fastest way to reach us. Write to info@suivi.tn and we will reply to the same address.
Write an emailAlready using Suivi?
The help centre inside your workspace answers the common questions and lets you reach support with your account already identified.
Sign in to your workspaceWhat is this about?
Pick the closest topic — the subject line is filled in for you so your message reaches the right person.
Product and demos
You want to see Suivi in action, ask whether it fits your practice, or move a roster over from somewhere else.
Write about thisA technical problem
Something is broken, slow, or not behaving the way the app says it should, on web or on mobile.
Write about thisPacks and payments
A question about your pack, a renewal, an invoice, or a payment recorded against the wrong client.
Write about thisYour data and privacy
Access, correction, or deletion of your data, or a question about how Suivi handles it.
Write about thisWhat to include
The email address on your Suivi account.
Whether you write as a coach, a client, or an admin.
What you expected to happen, and what happened instead.
A screenshot or the exact time it happened, if something went wrong.
When we answer
Working days
Monday to Friday, 9:00 to 18:00 (Tunis time).
Usual reply time
Within one working day. Data and privacy requests within 30 days.
Asking about your data?
Read what Suivi stores and what rights you have before you write, so your request is easy to act on.